Phone, website, WhatsApp, Instagram, Booking.com, Airbnb, Expedia, reviews and email. Concierva answers each of them in the guest's language, books what can be booked, and passes the rest to your team with a clear note.
It picks up on the first ring, speaks naturally in the caller's language and knows your rooms, prices and availability. When the room is free, it books it on the call.
Answers every call, day and night, in 45+ languages.
Checks live availability and takes the booking, which then closes on every channel.
Keep your number. Forward it to Concierva, or use a new local number.
Transfers to your team when the caller asks for a person, with a summary.
Every call in your inbox: recording, transcript and outcome.
A discreet chat on every page of your website. Guests ask about rooms, dates, parking or breakfast and get an answer in seconds, not tomorrow morning.
One line of code on any website, whatever it is built with.
Shows free rooms and prices and turns questions into direct bookings, without commission.
Matches your style: colours, language, greeting.
Leaves the contact details in your inbox when a person should follow up.
Most guests prefer to message rather than call. Concierva answers on your WhatsApp Business number, and your team can still write from the phone when they want to.
Your existing number keeps working in the WhatsApp Business app.
Bookings, questions, directions, answered 24/7.
Check-in instructions and key-box codes sent on the arrival day.
Stays quiet as soon as someone from your team replies.
Guests write through the platform they booked on. Concierva reads the message together with the booking, answers what it can and sends cancellations, changes and complaints to your team.
Replying to reviews improves how guests see you and how the platforms rank you. Concierva writes a personal reply in the reviewer's language; you approve it with one click.
Every new review appears in your inbox with a suggested reply.
Thanks the good ones, answers the critical ones calmly and specifically.
Guest reviews on Airbnb written for you after each stay.
Beautiful room and a wonderful breakfast. The only thing: the Wi-Fi was slow in the evening.
Requests for offers, group enquiries and questions sent to your reservations address are answered or prepared as drafts, with the right prices and dates.
Offer requests answered with availability and prices.
Groups and events prepared as drafts for your team.
Your signature and tone, in the guest's language.
Change a price or close a date once, and it updates on every channel. When a room sells anywhere, it closes everywhere. No double bookings, no updating five extranets.
One calendar with every booking, from every channel.
Rates, minimum stay, closed dates by date range.
Direct bookings from your phone line, WhatsApp and website close the room everywhere.
Every conversation, call, booking and review in one inbox, on your computer and in the mobile app. You see what Concierva answered, what waits for approval and what needs you.
Draft or automatic: you decide, per channel.
Hand-offs with a summary by email and notification.
Your information, your rules: house rules, prices, what the AI may and may not say.
Concierva works on top of the system you already use: it reads availability, creates bookings and leaves everything in your PMS. If you don't have a channel manager, Concierva Complete includes one.
Concierva is opening to its first properties. Leave your email and we'll set you up personally.
The guest who found you on Instagram.
Questions in Instagram direct messages and Facebook Messenger are answered the same way, from the same information, and land in the same inbox.
Instagram DMs and replies to your stories.
Facebook Messenger from your page.
From a like to a booking: prices, free dates and a booking link.