A voice at the desk, every hour of the day.
Concierva answers your hotel's phone on the first ring, in the caller's language, and knows your rooms, prices and availability. When the room is free, it books it during the call. When the caller wants a person, it passes them to your team with a summary.
The phone rings when nobody can pick it up
In a small hotel or guesthouse the phone rings during breakfast service, at check-in, while you are showing a room or long after the desk has closed. A caller who reaches voicemail rarely leaves a message; they ring the next property on the list. Concierva makes sure every call is answered properly, whether it comes at 14:30 or at 23:00, and that the booking it brings lands in the same calendar as everything else.
How it works
Keep your number or take a new one
Forward your existing number to Concierva, only after hours or all the time, or use a new local number. Guests keep calling the number they already know.
We set it up with you
We load your rooms, rates, policies and the little details guests ask about, from parking to late arrivals, and agree when a call should go to a person. Live in days, set up personally by our team.
It answers, books and reports
Each call is answered, availability is checked live and the booking is taken on the call. The recording, transcript and outcome appear in your inbox.
What it does
Every call, day and night
No engaged tone, no voicemail at midnight. Concierva picks up on the first ring, including when two guests call at once.
45+ languages
It replies in the language the caller speaks, so a guest from Lyon or Munich is understood as well as a local one.
Live availability and bookings
It checks your calendar while the guest is talking and takes the booking. The room then closes on every channel you sell on.
Your number stays yours
Forward your current number to Concierva, or use a new local number if you prefer to keep them separate.
Transfer to your team
When the caller asks for a person, or the call is about a cancellation, a refund or a complaint, it passes them to your team with a short summary.
Every call in your inbox
Recording, transcript and outcome for each call, next to your WhatsApp, website chat and platform messages.
Voicemail and missed calls / With Concierva
- Voicemail and missed callsWith Concierva
- Calls after hours go to voicemailEvery call is answered, at any hour
- A busy desk lets the phone ring outCalls are picked up on the first ring
- Foreign callers struggle to be understoodReplies in the caller's language, 45+ languages
- Bookings taken on paper, entered laterBooked on the call, closed on every channel
- No record of what was saidRecording, transcript and outcome in your inbox
Questions
Can I keep my current hotel phone number?
Yes. You can forward your existing number to Concierva, all the time or only at certain hours, or use a new local number instead.
Does it really take bookings during the call?
Yes. It checks live availability in your calendar, confirms the dates and price with the caller and creates the booking, which then closes the room on your other channels.
What happens when a caller wants to speak to a person?
It transfers the call to your team with a short summary. Cancellations, refunds, payments and complaints always go to a person.
Which languages does the voice receptionist speak?
More than 45 languages. It answers in the language the caller uses, with a natural voice.
Do I need to change my PMS?
No. Concierva works on top of your existing PMS; we check the connection with you before you start.
Read the articleWhat guests ask after 22:00
Late arrivals, key boxes, parking and breakfast: the questions that arrive when nobody is at the desk, and how to answer them well.
Read the articleThe midday rush: a full desk and a ringing phone
Check-ins, check-outs and a phone that will not stop: how to stop losing bookings in the busiest hours of the day.
Read the articleGuests who write in German, Italian, Hebrew or Polish: answering in their language
How to reply to guests in their own language without a translator on staff: the traps of copy-paste translation, tone, names and dates.
Let the phone be answered, every time.
Tell us about your property and we will show you how Concierva would answer your calls. Early access, priced per property, no setup fee.