Every guest conversation in one quiet place
Concierva brings messages from Booking.com, Airbnb, Expedia, WhatsApp, your website chat, Instagram and Facebook Messenger, your reservations email and phone calls into a single inbox. It is for small hotels, guesthouses and hosts who currently switch between five apps to find out what a guest asked.
Five apps, one guest, and the question is somewhere
A guest books on Booking.com, asks about parking on WhatsApp and calls the evening before to say they will be late. The booking is in the extranet, the message on someone's phone, the call in nobody's notes. Add Airbnb for the apartments, an Instagram enquiry about August and a group request in the reservations email, and the real work becomes checking. Things slip not because anyone is careless, but because there is no single place that shows what is waiting.
How it works
Connect your channels
We connect the channels you use, platform messages, WhatsApp Business, website chat, Instagram and Messenger, email and your phone line, and load your property information once.
Concierva answers what it can
Routine questions are answered on the channel they came from, in the guest's language. Calls are answered by voice, and bookings taken on the phone go into the same calendar.
You see three things
What was answered, what waits for your approval and what needs you. Hand-offs come with a summary by email and notification.
What it does
All channels, one list
Booking.com, Airbnb, Expedia, WhatsApp, website chat, Instagram, Messenger, email and calls, in order of what needs attention.
Clear status
Each conversation shows whether it was answered, is waiting as a draft or has been handed to your team.
Draft or automatic, per channel
Keep reviews and email in draft while WhatsApp questions go out automatically, or any mix that suits you.
Calls included
Phone calls are answered by voice, with a summary in the inbox and bookings taken during the call.
Reviews alongside
New Booking.com and Airbnb reviews appear with a suggested reply, next to the conversations from the same guests.
On the web
The inbox works in your browser on any computer. A mobile app is coming soon.
Separate apps for each channel / With Concierva
- Separate apps for each channelWith Concierva
- Checking five places to see what is newOne list of everything that needs attention
- Calls leave no traceEvery call summarised in the inbox
- The same answer typed on three channelsOne set of property information behind every reply
- No clear owner for each messageEach conversation shows answered, draft or with your team
- Bookings from phone and WhatsApp written down by handPhone, WhatsApp and website bookings in the same calendar
Questions
Which channels can be connected?
Booking.com, Airbnb and Expedia messages, WhatsApp Business, website chat, Instagram and Facebook Messenger, your reservations email and your phone line.
Do I have to connect all of them?
No. Start with the channels that bring the most questions and add others when you are ready.
Is there a mobile app?
The inbox works in any web browser today, including on a phone. A dedicated mobile app is coming soon.
What happens to emails about groups or offers?
Concierva prepares them as drafts in the inbox for you to check and send, since they usually need a person's judgement.
Does it replace my PMS?
No. Concierva works on top of your existing PMS; we check the connection with you on request.
Read the articleOne inbox for five platforms: a day at a guesthouse with Concierva
Booking.com, Airbnb, Expedia, WhatsApp and website chat in one place, plus the phone. A fictional day at a small guesthouse, from 07:00 to 23:30.
Read the articleSelling on Airbnb and Booking.com at the same time: how to avoid double bookings
Why double bookings happen when you list on both Airbnb and Booking.com, what calendar links can and cannot do, and a checklist that keeps one room sold once.
Read the articleAI for Airbnb hosts with several apartments
Check-in, door codes, house rules and cleaning turnovers across several apartments, and how to keep each one's details separate so no guest gets the wrong code.
One inbox, and nothing waiting unseen
Tell us which channels you use today and we will show you how they come together in Concierva.