From a like to a booking, in the same conversation.
Guests find you on Instagram long before they open a booking site. Concierva answers their direct messages, story replies and Messenger questions with your real prices and free dates, and sends a link to book with you directly. Every conversation lands in the same inbox as the rest of your guests.
The guest who found you on Instagram usually waits the longest
A reply to your story arrives at 22:40: “Is this room free in August?” It is a warm lead, written in the moment, but it sits next to personal notifications and is easy to miss until the morning. By then the guest has often checked the same dates on a booking site and booked there, with a commission, or not at all. Instagram and Messenger are where small properties look their best, yet they are rarely answered with the same care as the phone or the email.
How it works
Connect your page and profile
We link your Instagram professional account and your Facebook page during setup, together with your rooms, rates and house information.
Concierva answers in the moment
Story replies and direct messages get a reply with availability, the price for the dates asked and a direct booking link, in the guest’s language.
Your team sees everything
Each conversation appears in the same inbox as Booking.com, WhatsApp or the phone. Anything sensitive is handed to a person with a short summary.
What it does
Direct messages and story replies
Questions sent to your Instagram profile and replies to your stories are answered the same way, without you watching the app.
Facebook Messenger from your page
Guests who write to your Facebook page get the same answers, from the same information, in the same tone.
Prices and free dates, not vague replies
Concierva checks your calendar and quotes the real price for the dates the guest asked about, instead of “please send us an email”.
A link to book with you
The reply ends with your direct booking link, so the guest who discovered you on social media can book without a commission.
In the guest’s language
A message in German, Italian or French gets an answer in German, Italian or French, written from your own house information.
The same inbox as every other channel
Instagram and Messenger sit next to Booking.com, Airbnb, Expedia, WhatsApp, email and calls, so nothing lives in a separate app.
Answering from the phone / With Concierva
- Answering from the phoneWith Concierva
- Story replies seen when someone has a free minuteStory replies answered while the guest is still looking
- “Please check our website for prices”The real price and free dates for the nights asked
- The guest goes to a booking site to bookA direct booking link in the same conversation
- Messages in another language wait for the right colleagueAnswered in the guest’s language
- Instagram, Messenger and email in three different placesOne inbox, with a summary when a person is needed
Questions
Do I need a special Instagram account?
Instagram messaging for businesses works with a professional account connected to a Facebook page. We check this with you during setup and help you switch if needed.
Will Concierva reply to every message automatically?
You decide. You can start in draft mode and approve each reply, then let routine questions about prices, dates and facilities go out on their own.
Where do the prices and free dates come from?
From your Concierva calendar or your existing PMS, the same source used for the phone, website chat and the booking platforms.
What happens with complaints or special requests?
Complaints, cancellations, refunds and payments always go to a person on your team, with a summary of the conversation so nobody has to scroll back.
Can the guest book inside Instagram?
The guest gets a link to book directly with you. The booking then appears in the same calendar as every other channel and the room closes everywhere.
Read the articleTurning website visitors into guests, without commission
The small changes on your own website that bring bookings back from the platforms.
Read the articleGuests who write in German, Italian, Hebrew or Polish: answering in their language
How to reply to guests in their own language without a translator on staff: the traps of copy-paste translation, tone, names and dates.
Read the articleOne inbox for five platforms: a day at a guesthouse with Concierva
Booking.com, Airbnb, Expedia, WhatsApp and website chat in one place, plus the phone. A fictional day at a small guesthouse, from 07:00 to 23:30.
Answer the guest who found you first.
Tell us where you are on Instagram and Facebook and we will show you Concierva answering your own rooms and dates.