AI replies for Airbnb hosts, written for each guest
Concierva answers your Airbnb messages with the reservation in view, in the guest's own language, from the information you give it about your place. It suits hosts of villas, apartments and guesthouses who manage one listing or several and would rather not live inside the Airbnb app.
Response time is public, and guests ask at any hour
Airbnb shows your response rate and response time on your listing and profile, and a high response rate is part of the Superhost criteria. Meanwhile the questions keep coming: can we bring the dog, is there a cot, where do we leave the car, can we check in at noon. Quick replies and scheduled messages help with the predictable ones, but each guest phrases things differently, writes in their own language and asks about their own dates. If you host more than one place, the same five questions arrive several times a day, often while you are cleaning between stays.
How it works
Tell Concierva about your place
House rules, check-in instructions, pets, parking, Wi-Fi, what is nearby. One set of information per listing, prepared with our team.
Messages are answered in context
Concierva reads each Airbnb message together with the reservation: guest name, dates, number of guests, which listing. It replies in the guest's language.
You stay the host
Approve replies one by one at first, then let routine ones go out automatically. Anything about money, cancellations or complaints comes to you, with a summary.
What it does
One voice for all your listings
Each villa or apartment has its own information, so the guest at the sea view flat never gets the parking instructions for the townhouse.
Before and after booking
Enquiries before a reservation and questions during the stay are both answered from your information.
The guest's language
German, Italian, French, Dutch or Spanish: the reply comes back in the language the guest used.
Honest when unsure
If your information does not cover a question, Concierva tells the guest you will confirm and sends it to you.
Money stays with you
Refunds, extra charges, cancellations and complaints are never answered by the AI. They come to you with a summary.
Works with your other channels
If the same place is also on Booking.com, those messages sit in the same inbox, and the channel manager keeps the calendar shared.
Quick replies and scheduled messages / With Concierva
- Quick replies and scheduled messagesWith Concierva
- You pick the right quick reply each timeThe reply is written for the question that was asked
- Scheduled messages go out on a timerAnswers follow what the guest actually wrote
- One language unless you write more versionsReplies in the guest's own language
- Several listings means several sets of texts to maintainOne information set per listing, used automatically
- A missed message at night waits until morningRoutine questions answered at any hour, sensitive ones flagged
Questions
Is this the same as Airbnb's quick replies?
No. Quick replies are fixed texts you choose and send. Concierva writes a reply to the specific question, using the reservation and your information, and you can still approve it before it goes.
Can I use it for several apartments or villas?
Yes. Each listing has its own information, and all the conversations appear in one inbox.
Will it promise things I do not offer?
It answers only from what you have told it. When something is missing, it says you will confirm rather than guessing.
Does it handle cancellations or refunds?
No. Cancellations, refunds, payments and complaints always go to you, with a summary of the request.
Can I see what it said to a guest?
Yes. Every conversation is in your inbox, with what was answered automatically, what waits for approval and what needs you.
Read the articleAirbnb quick replies and scheduled messages: what they do well, and where AI helps
Airbnb's own tools send the right message at the right moment. They cannot read a guest's question. Here is where each one belongs.
Read the articleResponse time on Airbnb: why it matters and how to answer quickly, day and night
Airbnb shows guests how quickly you reply, and Superhost status depends on it. How to answer fast without living on your phone.
Read the articlePre-arrival messages on Airbnb: templates guests actually read
When to send each message before an Airbnb stay, what to put in it, and templates short enough that guests read them to the end.
Be the host who always answers
Tell us about your listings and we will set up Airbnb replies with you, starting in draft mode.