An AI concierge that answers your guests wherever they write
Concierva is an AI concierge for small hotels, guesthouses and villas. It answers guests on the phone, on WhatsApp, in your website chat, on Instagram and in their Booking.com, Airbnb and Expedia messages, in their own language, day and night. It recommends places and gives practical information from what you have written about your property, takes bookings, and hands complaints, refunds and cancellations to a person.
A good concierge is the one thing a small property cannot staff
Large hotels have a concierge desk. You have a front door, a phone and a dozen apps. A guest arriving tomorrow asks on WhatsApp where to eat seafood. Another, already in the room, writes on Booking.com asking whether she can leave at one instead of eleven. A third calls at 22:30 to ask about the walk to the harbour. Each question is simple, and each one deserves a warm, knowledgeable answer, but they arrive on different channels, in different languages and at hours when nobody is at the desk. A virtual concierge assistant can take that work, as long as it speaks from your knowledge of the place and knows when to call you.
How it works
Write down what you know
Check-in and check-out, breakfast, parking, house rules, and your own list of recommendations: the restaurants you send guests to, the walks, the taxi you trust. Our team prepares this with you personally.
Connect your channels
Phone, WhatsApp Business, website chat, Instagram and Facebook Messenger, plus Booking.com, Airbnb and Expedia messages, all answered by the same concierge and gathered in one inbox.
Decide what it may do alone
Start in draft mode and approve each reply. Let routine questions go out automatically when you are ready. Complaints, refunds, payments and cancellations always come to you, with a summary.
What it does
Every channel, one concierge
Phone, WhatsApp, website chat, Instagram, Facebook Messenger and Booking.com, Airbnb and Expedia messages, answered in the same voice and gathered in one inbox.
Your recommendations, not a web search
Restaurants, walks, day trips and taxis come from the list you curate. If a place is not on it, the concierge does not invent one.
The guest's language
The phone voice speaks more than 45 languages, and written replies come back in the language the guest used.
Bookings, not just answers
During a call or a chat it checks availability and takes the booking, which goes straight into the same calendar as your other channels.
Knows when to call you
Complaints, refunds, payments, cancellations and anything it cannot answer go to your team by email and notification, with a short summary.
Draft mode first
Approve every reply while you get to know it, then let routine questions go out on their own. You can switch back at any time.
Without a concierge / With Concierva
- Without a conciergeWith Concierva
- Recommendations depend on who is on shiftEvery guest hears your own curated favourites
- Questions wait until someone checks each appAnswers on every channel, day and night
- Foreign-language messages wait for the colleague who speaks themReplies in the language the guest wrote or spoke in
- The evening phone goes to voicemailCalls answered, availability checked, bookings taken
- Requests to change a stay get lost between channelsLate check-outs, complaints and cancellations sent to a person, with a summary
Questions
What is an AI concierge?
An AI concierge answers guests' questions on your behalf, from directions and breakfast hours to where to eat, on the channels they already use. A good one speaks only from your property's information and passes anything delicate to your team.
Where do the restaurant and activity recommendations come from?
From a list you write and keep up to date: the places you already send guests to, with a line on why. Concierva does not search the web for suggestions, so guests only hear places you stand behind.
Can the AI concierge confirm a late check-out or an upgrade?
It can explain your policy and take the request, but decisions that depend on rooms or money stay with your team. You can give it clear rules, for example late check-out on request, confirmed by reception.
Is a virtual concierge the same as a hotel chatbot?
Not quite. A chatbot usually lives on one website; a virtual concierge answers on every channel, in the guest's language, and knows your property and the area. Concierva also answers the phone and takes bookings.
Does it work with my current PMS?
Concierva works on top of your existing system; we check the connection with you on request.
Read the articleWhat is an AI concierge? A plain-language guide for hotels, guesthouses and villas
What an AI concierge actually does, where it helps a small property, where it should stop, and how to start without losing your personal touch.
Read the articleVirtual concierge vs hotel chatbot vs AI receptionist: what is the difference?
Three names for tools that talk to guests, and three quite different jobs. What each one does, and which a small hotel, guesthouse or villa really needs.
Read the article30 things guests ask a hotel concierge, and which ones an AI concierge can answer
Arrival, rooms, breakfast, getting around, local tips and special requests: thirty real concierge questions, and which ones still need a person.
Give every guest a concierge, even at midnight
Tell us about your property and we will set up your AI concierge with you, starting in draft mode.