Where your guests already write.
Many guests would rather send a message than make a call. Concierva answers on your WhatsApp Business number, day and night, and your team can still write from the phone whenever they want to. The moment someone from your team replies, it steps back.
WhatsApp never closes, but you have to
For hotels, guesthouses and rentals, WhatsApp has quietly become a second front desk: what time is check-in, is breakfast included, where do we park, what is the code for the door. The questions arrive at dinner, at midnight and while you are cleaning a room, and the guest waiting for a reply is often standing outside. Concierva answers them from your own information, sends arrival instructions at the right moment and leaves the conversations that need a person to you.
How it works
Connect your WhatsApp Business number
Your existing number keeps working in the WhatsApp Business app on your phone. We connect it with you during setup.
Teach it your house
Rooms, rates, check-in times, parking, breakfast, directions and the arrival instructions for each room or apartment, including key-box codes.
Concierva answers, you step in when you like
It answers 24/7 and sends check-in details on the arrival day. As soon as someone from your team replies in a conversation, it stays quiet.
What it does
Your number keeps working
The same WhatsApp Business number, still in the app on your phone. Guests write where they always have.
Answered 24/7
Bookings, questions and directions get a reply at any hour, in the guest's language.
Check-in on the arrival day
Check-in instructions and key-box codes are sent on the day the guest arrives, not weeks before and not too late.
Steps back when you step in
As soon as someone from your team replies, Concierva stays quiet in that conversation.
Bookings in the same calendar
When a guest books on WhatsApp, the booking goes into the same calendar as your other channels, so the room closes everywhere.
People for the sensitive things
Cancellations, refunds, payments and complaints go to your team with a summary, never answered on their own.
WhatsApp on the owner's phone / With Concierva
- WhatsApp on the owner's phoneWith Concierva
- Messages answered when someone has a free momentAnswered 24/7, from your own information
- Door codes typed by hand, sometimes forgottenCheck-in instructions and codes sent on the arrival day
- The same questions answered again and againCommon questions handled, the team keeps the rest
- Bookings agreed in chat, entered laterBookings go straight into the shared calendar
- One phone, one person, no overviewEvery conversation in one inbox for the team
Questions
Can I keep using WhatsApp Business on my phone?
Yes. Your existing number keeps working in the WhatsApp Business app, and you or your team can write from the phone whenever you want to.
Will the AI interrupt when I am talking to a guest?
No. As soon as someone from your team replies in a conversation, Concierva stays quiet in it.
Can it send key-box codes to rental guests?
Yes. Check-in instructions and key-box codes are sent on the arrival day, for each room or apartment, from the details you set.
Does it work for apartments and holiday rentals, not only hotels?
Yes. It suits guesthouses, villas and apartments with self check-in just as well as hotels with a desk.
What does it not answer on its own?
Cancellations, refunds, payments and complaints always go to a person, with a summary. You can also start in draft mode and approve every reply.
Read the articleWhatsApp check-in for villas and apartments
Codes, directions and house rules sent at the right moment, so the stay starts without a phone call.
Read the articleAI for Airbnb hosts with several apartments
Check-in, door codes, house rules and cleaning turnovers across several apartments, and how to keep each one's details separate so no guest gets the wrong code.
Read the articleWhat guests ask after 22:00
Late arrivals, key boxes, parking and breakfast: the questions that arrive when nobody is at the desk, and how to answer them well.
Let WhatsApp answer while you rest.
Tell us how your guests write to you today and we will show you how Concierva would handle it. Early access, priced per property, no setup fee.