AI chat on your website

Your website, finally answering back.

Concierva adds a discreet chat to every page of your hotel website. Guests ask about rooms, dates, parking or breakfast and get an answer in seconds, not tomorrow morning. When the room is free, the question becomes a direct booking, without commission.

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01 — The problem

A guest on your website is a guest you can lose

Someone who has found your own website is close to booking direct. Then they have one question, about a cot, a late arrival or whether the parking is free, and the only options are a contact form or a phone number that nobody answers at night. Many simply go back to a booking platform and book there, and you pay the commission. Concierva answers that question on the spot, shows what is free and keeps the booking on your website.

Website chatlindenhouse.ie · chat · 11:20

Do you have a room for 2 adults, 14–16 March?

Concierva

Yes: the Double with garden view is free, €140 per night with breakfast. Would you like me to hold it for you?

direct booking · no commission

Example conversation

02 — How it works

How it works

I.Step 1

Add one line of code

Paste a single line into your website, whatever it is built with. If you prefer, we do it with you.

II.Step 2

Make it yours

Colours, language and greeting are set to match your property, and it answers from your own information: rooms, rates, house rules, directions.

III.Step 3

Guests ask, Concierva answers

It shows free rooms and prices, takes direct bookings and leaves the guest's contact details in your inbox when someone from your team should follow up.

03 — What it does

What it does

One line of code

Works on any website, whatever it is built with. No redesign, no new booking engine to learn.

Free rooms and prices

It checks your calendar and tells the guest what is free for their dates and what it costs, in plain words.

Direct bookings, no commission

Questions turn into bookings on your own website, and the booking lands in the same calendar as every other channel.

Matches your style

Your colours, your greeting, your tone of voice. It feels like part of your website, not a sticker on top of it.

In the guest's language

A guest writing in Italian, German or French gets an answer in that language, from the same information.

Contact details for follow-up

When a question needs a person, such as a group enquiry or a special request, the guest's details and the conversation wait in your inbox.

04 — Compared

Contact form and email / With Concierva

Contact form and emailWith Concierva
Questions wait until someone checks the inboxAnswers in seconds, at any hour
The guest has to search for prices and datesFree rooms and prices shown in the chat
Undecided guests go back to a booking platformDirect bookings on your website, without commission
One language on the formReplies in the guest's language
Enquiries scattered across emailConversations and contact details in one inbox

05 — Questions

Questions

Will the chatbot work on my website?

Very likely. It is added with one line of code and works on websites built with any platform. We check it with you during setup.

Can guests book directly in the chat?

Yes. It shows free rooms and prices for the guest's dates and turns the conversation into a direct booking, without platform commission.

What does it answer from?

From your property's own information: rooms, rates, availability, house rules, directions and the details you add. It does not make things up about your hotel.

What if a guest needs a person?

It leaves the guest's contact details and the conversation in your inbox so your team can follow up. Cancellations, refunds and complaints always go to a person.

Can I change how it looks?

Yes. Colours, language and greeting are set to match your property's style.

From the Journal