Expedia guests get an answer, not a wait
Concierva replies to guest messages that come through Expedia, reading each one with its reservation and answering in the guest's language from your property information. It is meant for small hotels and guesthouses where Expedia is one channel among several and nobody has time to check it separately.
The channel you check least often
For many small properties Expedia brings fewer bookings than Booking.com, so its messages get looked at last. Yet the guests are the same: a family asks whether the room fits a cot, a traveller from the United States asks about airport transfers, someone wants to move the stay by a week. When those questions sit unanswered in a separate system, the guest either calls, books elsewhere next time or arrives with the wrong expectations. The work is not hard; it is simply one more place to remember.
How it works
Expedia joins your inbox
We connect your Expedia guest messages to Concierva, next to your other channels, and use the same property information you already gave us.
Routine questions are answered
Breakfast, parking, check-in times, cots, transfers: Concierva answers with the booking in view and in the guest's language.
Changes go to a person
Requests to change dates, cancel or discuss payment are acknowledged politely and passed to your team with a summary, so nothing is promised on your behalf.
What it does
No separate system to watch
Expedia messages appear in the same inbox as Booking.com, Airbnb, WhatsApp and calls.
Booking details in view
Dates, room type and guest name help Concierva answer this guest's question, not a generic one.
The guest's language
Expedia guests come from many countries; replies follow the language each guest writes in.
Split answers
When a message mixes a simple question with a change request, Concierva answers the simple part and hands the rest to your team.
Your rules
You decide what the AI may and may not say: rates, policies, extras. It never invents an answer.
Same calendar
With the channel manager, an Expedia booking closes the room on your other channels, and the reverse.
Checking Expedia separately / With Concierva
- Checking Expedia separatelyWith Concierva
- One more login to rememberExpedia messages in the same inbox as everything else
- Messages seen when someone has timeRoutine questions answered at any hour
- Replies in whatever language you manageReplies in the guest's own language
- Change requests can be missedDate changes and cancellations flagged for a person
- Separate notes for each channelOne set of property information for all channels
Questions
Can Concierva change an Expedia booking?
No. Date changes, cancellations and payment questions go to your team with a summary; Concierva only lets the guest know the request has been received.
Do I need a separate setup for Expedia?
No. Concierva uses the same property information for all channels; we only connect the Expedia messages.
Is it worth it if Expedia brings only a few bookings?
That is often when it helps most, because a channel you rarely check is the one where questions wait longest.
Which languages does it answer in?
The language the guest wrote in. Concierva handles the common European and international languages your guests are likely to use.
Can I approve replies before they go?
Yes. Draft mode lets you approve every reply; you can move routine questions to automatic later.
Read the articleExpedia for small properties: guest messages and what guests expect
Expedia guests write before and after they book. What they ask, what they expect in return, and how a small property avoids losing them in the gaps.
Read the articleGuests who write in German, Italian, Hebrew or Polish: answering in their language
How to reply to guests in their own language without a translator on staff: the traps of copy-paste translation, tone, names and dates.
Read the articleOne inbox for five platforms: a day at a guesthouse with Concierva
Booking.com, Airbnb, Expedia, WhatsApp and website chat in one place, plus the phone. A fictional day at a small guesthouse, from 07:00 to 23:30.
Give Expedia guests the same care
Tell us which channels you use and we will add Expedia messages to your inbox.