The Journal
Channels
Practical writing for people who run hotels, guesthouses and villas: guest messages, channels, reviews and the front desk, by day and by night.
Channels · 10 October 2026 · 2 min read
Overbooking, and how to stop worrying about it
How double bookings happen across Booking.com and Airbnb, and what a channel manager changes.
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Channels · 10 October 2026 · 4 min read
Expedia for small properties: guest messages and what guests expect
Expedia guests write before and after they book. What they ask, what they expect in return, and how a small property avoids losing them in the gaps.
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Channels · 10 October 2026 · 4 min read
Selling on Airbnb and Booking.com at the same time: how to avoid double bookings
Why double bookings happen when you list on both Airbnb and Booking.com, what calendar links can and cannot do, and a checklist that keeps one room sold once.
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Channels · 10 October 2026 · 3 min read
Connect Booking.com to Your Channel Manager Safely
Learn how to connect Booking.com to your channel manager effectively, ensuring no reservations are lost in the process.
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