Guest messages
Practical writing for people who run hotels, guesthouses and villas: guest messages, channels, reviews and the front desk, by day and by night.
Answering Booking.com messages in under a minute
Why response time matters on the platforms, and a calm routine for the messages that come with every booking.
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How to answer Booking.com messages automatically without sounding like a robot
Automatic replies save time, but guests notice when nobody has read their message. How to automate Booking.com replies that still sound like your house.
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Response time on Airbnb: why it matters and how to answer quickly, day and night
Airbnb shows guests how quickly you reply, and Superhost status depends on it. How to answer fast without living on your phone.
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The 20 questions guests ask on Booking.com, with model answers
From parking to late check-in: the questions that fill a Booking.com inbox, grouped by stage of the stay, with answers you can adapt today.
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Guests who write in German, Italian, Hebrew or Polish: answering in their language
How to reply to guests in their own language without a translator on staff: the traps of copy-paste translation, tone, names and dates.
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30 things guests ask a hotel concierge, and which ones an AI concierge can answer
Arrival, rooms, breakfast, getting around, local tips and special requests: thirty real concierge questions, and which ones still need a person.
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