Notes from the front desk.
Practical writing for people who run hotels, guesthouses and villas: guest messages, channels, reviews and the front desk, by day and by night.
AI for Airbnb hosts with several apartments
Check-in, door codes, house rules and cleaning turnovers across several apartments, and how to keep each one's details separate so no guest gets the wrong code.
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What is an AI concierge? A plain-language guide for hotels, guesthouses and villas
What an AI concierge actually does, where it helps a small property, where it should stop, and how to start without losing your personal touch.
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Virtual concierge vs hotel chatbot vs AI receptionist: what is the difference?
Three names for tools that talk to guests, and three quite different jobs. What each one does, and which a small hotel, guesthouse or villa really needs.
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A virtual concierge for villas and holiday rentals: what it handles and what stays with the host
Arrival details, the house manual, local tips from your own list and problems passed straight to you: how a virtual concierge works for a villa.
Read the article →30 things guests ask a hotel concierge, and which ones an AI concierge can answer
Arrival, rooms, breakfast, getting around, local tips and special requests: thirty real concierge questions, and which ones still need a person.
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The digital concierge across the guest journey: before booking, before arrival, during the stay and after check-out
What a digital concierge should answer and send at each step of a stay, on which channel, and where a person should take over.
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Why we called it Concierva: a virtual concierge with the standards of a real one
Concierge plus virtual assistant: the story behind the name Concierva, what a great concierge does, and what we believe should always stay human.
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Connect Booking.com to Your Channel Manager Safely
Learn how to connect Booking.com to your channel manager effectively, ensuring no reservations are lost in the process.
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